June 29, 2020
This letter is to inform you of the new system of signing up for visitations with your loved ones. As you can imagine, scheduling visits for 145 residents has taken up a lot of our time. We have found an online scheduling system that allows you to book your own time without contacting us.
This new online reservation system will available for visits starting on Monday, July 6, 2020. To schedule a visit you NEED to have an email address. If you do not have an email address, you will have to find someone who can do this for you. All appointments have to go through the website; we cannot sign up for you.
We will be monitoring the schedule, and ask that you limit this to one visit per week per resident. We ask that you help us by communicating with your family about when you will be visiting so we do not have to cancel your visit. We ask that you help each other so everyone has a chance for a visit.
We are also asking that the primary contact for each resident give us a list of the designated visitors for each resident. Only those who are on this list will be able to schedule a visit. This list can be emailed to Julie at firstname.lastname@example.org
Booking website: https://salemhome.simplybook.me
1. You need to have an email address. Visits cannot be schedule over the phone.
2. Primary contact is to send a list of visitors to email@example.com .
3. Maximum of one visit per week per resident.
Thank you for your patience as we work out the kinks with this new system. We understand that there are a lot of concerns and frustrations about not being able to visit as you once did. Please keep your visits with the resident and interactions with staff positive. We cannot change a Public Health Order but are trying our best to navigate this new way of doing things.